Cysoni
Practice Setup Helpsheet

Getting your practice up and running

A step-by-step guide to setting up Cysoni, connecting your first client, and getting invoices flowing into Xero. Around 10 minutes start to finish.

Cysoni connects to your clients' inboxes, reads their invoices and receipts with AI, and pushes them straight into your accounting software. This sheet walks you through setup. You'll only need to do most of it once.

1

Create your practice account

Sign up with your work email and create your practice. This is the top-level account that everything else sits under — your team, your clients, and your billing.

  • Use a shared or generic practice email where possible (e.g. admin@yourfirm.co.uk) so access isn't tied to one person.
  • Choose your plan tier based on client count — you can change it as you grow.
2

Add your team

Invite colleagues and give each the right role. Logins belong to your team — your clients never need an account or password to take part.

  • Admin — manages billing, clients and team members.
  • Reviewer — works the review queue and approves items.
3

Add your first client

Create a client record under your practice. A client can have one or more connected inboxes, and its own destination for where captured data is sent.

  • Enter the client's name and (optionally) a reference to match your practice management system.
  • You can add clients in bulk later — start with one to learn the flow.
4

Connect the client & send their links

This is the only part the client is involved in, and there are two links you can send them:

  • Email connection link — the client opens it, signs in to their own email provider (Gmail, Outlook / Microsoft 365) and approves read-only access. They never share their password with you or with Cysoni; connection is via secure sign-in (OAuth), so Cysoni receives a revocable token, not credentials.
  • Camera capture link — for paper receipts and PDFs. The client opens it, saves it to their phone's home screen, then snaps or uploads documents straight to you.
  • Scanning starts from the moment of connection. Historical scanning of past years is an optional add-on you can switch on later.
  • Send both alongside the Client Guide — it walks them through saving the app to their home screen, how to upload a clear photo, and answers the "is this safe?" questions before they ask.

⚑ Launch note — connecting Gmail inboxes

For a short period after launch, Gmail connections work slightly differently while Google finishes approving the app. This is an approval process, not a security limitation — access stays read-only and nothing about how data is handled changes.

  • Gmail read access is a "restricted" permission. Before any Gmail user can authorise the app, Google requires formal verification plus an independent security assessment (CASA — Cloud Application Security Assessment). That takes a number of weeks, and we chose not to hold the launch for it.
  • Until approval completes, each client's Gmail address must be added to our approved list first. Send the address to hello@cysoni.co.uk and we'll authorise it (usually same day) — then send the client their connection link as normal. We can approve up to 100 Gmail accounts this way, which comfortably covers the early rollout.
  • Outlook / Microsoft 365 inboxes are unaffected — connect those normally, no extra step.
  • Once verification and the CASA assessment are signed off, this step disappears and Gmail connects like any other inbox. We'll let you know when that happens.
5

Set the destination

Connect the client to Xero (or another supported provider) so approved items have somewhere to go. Each client routes independently, so different clients can point at different ledgers.

6

Let it run — review and approve

Cysoni scans incoming email, identifies invoices and receipts, and extracts the key details (supplier, date, amount, VAT) with a confidence score on each.

  • Review queue: in early use, everything lands here for a human check — nothing is pushed automatically.
  • Auto-push: once you trust the results, switch on auto-push for high-confidence items so only the uncertain ones need your eyes.
  • Approve, edit a code, or reject — every action is recorded.
7

Check the audit log

Every item processed leaves a record — what was captured, who approved it, and where it was sent. This is your defensible trail if a figure is ever questioned.

Links to share with each client

Keep these to hand — you'll send them as you onboard each client:

  • Email connection link: [ your-connection-link ]
  • Camera capture link: [ your-capture-link ]
  • Client Guide (how it works, how to upload, and reassurance on privacy): cysoni-client-guide.html

Using Cysoni day to day

Setup is a one-off. Here's the everyday rhythm once clients are connected.

A

Work the review queue

New invoices, receipts and bank statements land in the queue with a confidence score. Open an item to see the captured document beside the extracted fields. Approve it, correct a code or amount first, or reject it. Each correction teaches Cysoni that client's pattern, so the queue shrinks over time.

B

Turn on auto-push when you trust it

Once a client's results are consistently right, switch on auto-push for high-confidence items. From then on only the uncertain ones need your eyes — everything clean flows to Xero on its own.

C

Handle bank statements & multi-document PDFs

Bank statements are read and turned into structured transactions you can export. When a single PDF contains several invoices, Cysoni proposes where to split it — always check the proposed split before approving, as a mis-split is the one thing worth a second glance.

D

Search, export & audit

Find any item by client, supplier, date or amount. Every processed item keeps its audit record — what was captured, who approved it, and where it went — so you've a defensible trail whenever a figure is questioned.

What you can tell a client in one line

"It reads your inbox to find invoices and receipts — and you can snap paper ones on your phone — then sends them to our accounting system for you. It's read-only, so it can't send, reply to, delete or change anything in your email, and you can switch it off any time."

Quick troubleshooting

Nothing's appearingConfirm the inbox shows as connected, and that the client approved access fully. New connections only see mail from the point of connection onward.
An item went to the wrong codeCorrect it on the item and approve — Cysoni learns the client's pattern over time, so corrections shrink the queue.
Client wants to stopDisconnect the inbox from the client record, or the client can revoke access from their own email provider. Capture stops immediately.
A real invoice was missedAdd it manually and flag it — this helps tune detection for that supplier.
Cysoni — Practice Setup Helpsheet Need a hand? hello@cysoni.co.uk